Website Help

Having trouble navigating our website? Use the links in blue below for more information. If you don't find the answer you are looking for, please contact your coach.


Setup Your Crossbar Account

Your Crossbar Account

The following tips will help ensure you are able to easily get started!

Add an Account to a Participant

Add a Family Member or Friend to Your Player's Account

Adding a new user account (such as an additional parent or even one for the player) is easy and you can add as many accounts as you need. 

It is important to remember that these instructions must be completed by a user account that already has access to the participant.

How to Ensure You Receive Emails

Make Sure You're Receiving Emails

If you are not receiving emails, these steps will ensure your notifications and email settings are configured correctly to resolve the issue.

Updating Your Payment Information

Update Your Payment Information

Need to update your payment information on file? Use this link.

In order to complete these, you must have future scheduled payments on your account.

Managing Your Payments

Manage Your Payments

To edit your payment method or view a summary of your payments on your club's site.

Teams Missing in the Mobile App

Are You Connected to Your Team in the Mobile App?

When you log into the mobile app, click on the menu button and then Teams, you will be presented with a list of active teams that are associated with your account. 

If you are missing teams from that list, it is likely because your account is not associated with the team. 

Setting Up Your Family Calendar & Calendar FAQ's

Setting Up Your Family Calendar

We understand that having your player or team schedules synced to your personal calendars is a beneficial step to keep families and players organized all season long!

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